- Warranty -

R&J Technology Warranty

| Notebook Computer Warranty | Desktop Computer Warranty | Parts Warranty |

All notebook computers (battery/power adapter excluded) are covered for a period of 1 year warranty from the date of original purchase, except in cases where the manufacturer’s warranty exceeds ours. In these cases the manufacturer’s warranty will be honored.
You may purchase extended warranty (parts and labor), depot service, from 1 to 2 years additional to the original 1 year warranty.
Extended warranty does not cover optical drive (CD/DVD), additional software, hardware or accessories besides system base unit, such as battery, external floppy drive etc.
For RepairMaster(Warrantech) Extended Warranty, please check the details at http://208.190.10.36:8002/wtwebprdp/RMTC/RMUSG001_06.01.06.pdf

- Barebone Warranty: Covers LCD, Keyboard, Motherboard
- Full-Configured Warranty: Covers LCD, Keyboard, Motherboard, CPU, Hard Drive and Optical Drive.

For LCD Protection Warranty, please check the details at http://www.rjtech.com/manual/LCD_protect.pdf . It must purchased with Extended Warranty. It starts from the product purchased date.

For Asus warranty repair, please contact Asus directly at (510) 739 3777 or us at (909) 396 9140. For Asus Warranty Coverage, please check http://www.rjtech.com/asusnbwa.htm
For MSI Notebook Warranty: MSI strongly recommends Customer to register your Product online after your purchase. The limited warranty is one (1) year from the original date of purchase. While without registering the Product, the limited warranty is one (1) year from the manufacturing date. Having your product registered with MSI can also help us improve our service to you as we can keep a track of the most accurate and most updated information of your product Log on to register. Product registration must be done within 30 days from your original date of purchase.

*LCD Panel Warranty: click here

DOA Policy: If the system is defective during the first 15 days after your purchase (start from the invoice date), we will issue a Call Tag to pick up the system at our cost. A repaired or replaced system will be sent back to customer after the DOA unit is received. After 15 days, it will be using the standard 1 year warranty as stated below.

Note: Overseas customer needs to pay the shipping both ways, even it is DOA.

Refund Policy: Within 15 days started from the invoice date (it should be the same as shipping date), if for any reason the buyer is requesting for a refund, we will charge the buyer 15% restocking fee, even it is DOA. No refund after 15 days. Shipping charge is not refundable.

NOTE: For all returns, we have to receive it before the expiration date. For example, if you want to get a refund, then you have to send it back and make sure we will receive it within 15 days from your invoice date, not just call us within 15 days but you have to make sure we can receive it within 15 days.

Merchandise purchased for the purpose of resale is not covered under this warranty; nor is this warranty transferable.

During the stated warranty period, We will repair, free of charge, any defects in material or workmanship which occur during normal use. Repair parts and replacement products shall be furnished at our discretion on an exchange basis and shall be either new or reconditioned. All replaced parts and products shall become our property.

Under the Warranty, coverage will not apply to defects or damage resulting from:

improper packing during return shipment to us;
disasters such as floods, fires, winds, earthquakes or lightning;
failure to provide the proper installation environment;
peripherals or unauthorized attachments;
service by an unauthorized service center;
any other type of abuse, misuse or neglect;

Requests for warranty service can be made by calling our Technical Support Line at (909) 396-9140 or fill out a RMA request form at http://www.rjtech.com/support.htm#RMA Form. When calling, have the following information available: customer name, invoice number, a description of the problem.

If factory service is required, a Technical Support Representative will issue the buyer a Return Merchandise Authorization (R.M.A.) number. This number should be clearly marked on the outside of the box. The buyer is responsible for returning the product, properly packaged in its original container, or an equivalent, to the service center. Any postage, insurance or shipping costs incurred in presenting or sending the product for service is the sole responsibility of the buyer.

Desktop Computer Warranty:

All our systems, including pre-configured or custom-build computers(must have at least a case with motherboard, CPU, memory, hard drive and video card installed), are covered for a period of 1 year(365 days) warranty from the date of original purchase, except in cases where the manufacturer’s warranty exceeds ours. In these cases the manufacturer’s warranty will be honored through manufacturer. Note: we have to receive it before the expiration date.

Merchandise purchased for the purpose of resale is not covered under this warranty; nor is this warranty transferable.

For RepairMaster(Warrantech) Extended Warranty, please check the details at http://www.warrantechprotectionplan.com/RMTC/RMUSG003_08.01.05.pdf

Note: Overseas customer needs to pay the shipping both ways, even it is DOA.

Refund Policy: Within 15 days started from the invoice date(it should be the same as shipping date), if for any reason the buyer is requesting for a refund, we will charge the buyer 15% restocking fee, even it is DOA. No refund after 15 days.

Under the Warranty, coverage will not apply to defects or damage resulting from:

improper packing during return shipment to us;
disasters such as floods, fires, winds, earthquakes or lightning;
failure to provide the proper installation environment;
peripherals or unauthorized attachments;
service by an unauthorized service center;
any other type of abuse, misuse or neglect;

If our technician determines that the product is defective and that the buyer should receive a replacement product in advanced, the product will be shipped to the buyer at our expense. In addition, the buyer will be given a Return Merchandise Authorization (R.M.A.) number for the product which is being returned to us. This number should be clearly marked on the outside of the box. To secure the loan of the replacement part, the technician will ask for the buyer’s American Express^®, Discover^®, VISA^® or MasterCard^® account number and expiration date. We will charge it in advanced and credit back the same amount as long as the defective part is returned to us within 10 days. The defective product should be shipped to us freight prepaid and insured using the original box and packing materials (or equivalent).

An R.M.A. number will be issued authorizing the return of the PC. Please return all items supplied with the PC in the original box and packing material. Send the PC back to us, freight paid and insured.

Parts Warranty:

All our parts unless specified are covered for a period of 1 year limited warranty from the date of original purchase, except in cases where the manufacturer’s warranty exceeds ours. In these cases the manufacturer’s warranty will be honored. All monitors are covered with manufacturer's warranty only. OEM CPUs carry 30 days warranty from the date of original purchase. Please click here for return procedures.

Under the Warranty, coverage will not apply to defect or damage resulting from:

improper packing during return shipment to us;
disasters such as floods, fires, winds, earthquakes or lightning;
failure to provide the proper installation environment;
peripherals or unauthorized attachments;
service by an unauthorized service center;
any other type of abuse, misuse or neglect;