• All notebook computers (battery/power adapter excluded) are covered for a period of 1 year warranty from the date of original purchase, except in cases where the manufacturer’s warranty exceeds ours. In these cases the manufacturer’s warranty will be honored.
• You may purchase extended warranty (parts and labor), depot service, from 1 to 3 years additional to the original 1 year warranty.
• Extended warranty does not cover optical drive (CD/DVD), additional software, hardware or accessories besides system base unit, such as battery, external floppy drive etc.

For Asus warranty repair, please contact Asus directly at (510) 739 3777. For all other notebook computers, please contact us directly at (909) 396 9140.

Battery:  As a kind of consumable, the battery is warranted for 30 days from the purchased date.

Asus Warranty Coverage, please check http://www.rjtech.com/asusnbwa.htm

DOA Policy: During the first 15 days after your purchase, we will replace with a new notebook computer if yours is defective. After 15 days, it will be using the standard 1 year warranty as stated below.

LCD "Dead Pixel" Policy:

Abnormal pixels:       

Definition of abnormal pixels: pixels (dots) on the screen that appear white, green, red, blue, and/or black.  The pixel criteria define two Zones.  Zone A is defined as a 2" x 2" square in the center of the LCD screen.  Zone B is defined as the remaining area of the LCD.

Criteria for new units:  We will consider the LCD defective if:

1.  Two or more abnormal pixels appear in Zone A, or

2.  Four or more abnormal pixels appear in Zone B, or

3.  Four or more abnormal pixels appear on the entire screen.

Refund Policy:  Within 15 days started from the invoice date(it should be the same as shipping date), if for any reason the buyer is requesting for a refund, we will charge the buyer 15% restocking fee, even it is DOA. No refund after 15 days.

NOTE: For all returns, we have to receive it before the expiration date. For example, if you want to get a refund, then you have to send it back and make sure we will receive it within 15 days from your invoice date, not just call us within 15 days but you have to make sure we can receive it within 15 days.

Merchandise purchased for the purpose of resale is not covered under this warranty; nor is this warranty transferable.

During the stated warranty period, We will repair, free of charge, any defects in material or workmanship which occur during normal use. Repair parts and replacement products shall be furnished at our discretion on an exchange basis and shall be either new or reconditioned. All replaced parts and products shall become our property.

Under the Warranty, coverage will not apply to defects or damage resulting from:

• improper packing during return shipment to us;
• disasters such as floods, fires, winds, earthquakes or lightning;
• failure to provide the proper installation environment;
• peripherals or unauthorized attachments;
• service by an unauthorized service center;
• any other type of abuse, misuse or neglect;

Requests for warranty service can be made by calling our Technical Support Line at (909) 396-9140 or fill out a RMA request form at http://www.rjtech.com/support.htm#RMA Form. When calling, have the following information available: customer name, invoice number, a description of the problem.

If factory service is required, a Technical Support Representative will issue the buyer a Return Merchandise Authorization (R.M.A.) number. This number should be clearly marked on the outside of the box. The buyer is responsible for returning the product, properly packaged in its original container, or an equivalent, to the service center. Any postage, insurance or shipping costs incurred in presenting or sending the product for service is the sole responsibility of the buyer.