Notebook LCD Panel Warranty:
Regular LCD Panel Warranty:
If any claim meets the following category within one year then will allow to have LCD panel exchanged:
a) over 3 bright dots or 6 black dots or 8 mixed bright and black dots in total,
b) 2 adjacent bright dots or 2 adjacent black dots,
c) 3 bright and / or black dots within an area of radius 7.5mm.
For those models not covered by “ ZBD “ guaranty service program automatically imply to this “ Regular LCD Panel Warranty “ and start from the first day of the notebook purchase.
Note: This regular LCD Panel Warranty’s LCD panel replacement is not ZBD guaranty.
Zero Dead Pixel Insurance (Available for Clevo Models Only):
Any units purchased with the “Zero Dead Pixel Insurance” option that are received with ANY dead pixels including partial-lit pixels will be treated as a DOA unit, and we will replace the unit. (Continental USA only). This guarantee is only for the first thirty (30) days of purchasing (Invoice Date), and not the entire year period of the general warranty
Zero Bright Dot Free (for selected Asus Ensemble units only):
Customer who purchase selected branded with “ ZERO BRIGHT DOT FREE “ ( ZBD ) guaranty service covered eligible for ZBD free LCD panel exchange claim within first 30 days of purchase, the first 30 days’ period direct apply to the end-user, any claimer needs to provide the invoice to prove it within first 30 days.
End-User may contact our notebook technical support / RMA Service Rep. For returning notebook’s LCD panel exchange; this service will not imply to the “ DOA “ , which means no REPLACEMENT / CREDIT can be claimed.
This guaranty service program only cover FIRST 30 DAYS OF END USER PURCHASING, any claim case if over our guaranty period, then will only treat as regular RMA process, and will not accept any ZBD LCD panel exchange, and service only focus on functional repair ( there is no ZBD will be offer even LCD replaced ).
For Asus Zero Bright Dot Free services or questions, please contact Asus directly at (888) 678 3688.